CUSTOMER EXPERIENCE CONSULTING
WHO WE HELP
Individuals
professionals passionate about building seamless customer experiences
Brands
companies ready to grow their customer base
WHY US
We are the people who really understand you and are committed to empower you and your brand to achieve your potential. We believe that customer experience is a state of mind, not a discipline to be learned. The parts of customer experience that involve methodology is part of what you get with us (the CX Kit/CX Toolbox?), but the bigger outcome is the empowerment and inspiration of your employees to infuse their day to day jobs with CARE for each other and your customers.
AWARD WINNING
We have built award winning, differentiated customer
experiences and scaled hospitality at a global level in one of
the most complicated competitive industries.
CERTIFIED
We are certified Customer experience leaders who
empower executives and employees to build
customer-centric cultures and technology driven experiences.
WE ARE YOU
We run a business too. We make the business case and secure
CX ROI. Combining finance, operating, and marketing know-how
we deliver value in the board room and in the field.
OUR VALUES
We believe that doing the right thing is non-negotiable.
We believe in relationships, not transactions.
We build innovative experiences. With us, your solutions leapfrog the competition.
We do not compete. We innovate and build a class of our own.
We CARE about you and advocate for the voice of your brand and your customers.
We see the best in people and brands. We transform your potential into reality and turn dreams into goals.
CX PERSPECTIVES
Culture and Access to Information
By and large, people perceive culture as an HR discipline. The most common perception is that culture covers the soft side of performance. Culture is about how you do things, not so much about what you do. This approach to culture could not be more wrong. In fact, organizational culture is about so much more than a few words in a performance review sheet. It is about leaders expressing values, and the action guidance their cultural behaviors provide.
Poor Integration is Bad for Customers and Worse for Brands
Although we all have bad customer experiences, there is still a big debate about “the CX field” and whether it will survive the test of time. There is no doubt…
How To Define Your Purpose And Have Unique Culture
If you Google the word “purpose” you get the definition “the reason for which something exists.” This is a challenge if you think about it in the context of an…